Get in touch

The watches on Wristler are usually with a certified jeweler. Wristler doesn’t have its own stock or showroom, but connects jewelers with you as the buyer and guides the entire purchase process through a secure escrow payment environment for your safety.

Some watches are available on request and therefore not immediately in stock, for example when they’re offered below retail. In that case, the jeweler will arrange delivery after you place your order.

Whether you can view or try on a watch depends on the jeweler and the model. Use the ‘Ask a question’ button on the product page to contact the jeweler directly.

After purchase, you can choose to pick up the watch at Wristler. At that time you can try it on, have it sized if needed, and we’ll make it a bit of a celebration together. Pick-up at Wristler is only possible once the purchase has been completed.

Not sure if viewing or trying it on is possible? Start a chat via ‘Ask a question’ on the watch page.

It depends on your question.

Do you have a general question or are you still exploring your options? Then Wristler is happy to help. Think of comparing the same watch across multiple jewelers, or advice that goes beyond what you can find online. Because Wristler is independent and has the full overview, we can help you make a well-informed choice.

Is your question about one specific watch from a particular jeweler? Then it’s best to contact the jeweler directly via the ‘Ask a question’ button on the product page. For example: questions about the condition of the watch, extra photos or videos, bracelet size, price discussions, or whether you can view or try on the watch.

Not sure who to ask? You can always contact Wristler first via our contact page. We’ll help you further or make sure your question reaches the right jeweler. By using one contact point per question, we can help you as quickly as possible.

Want a quick reply? Choose one channel and ask your question as clearly and completely as possible. Asking the same question through multiple channels often causes delays.

In general, WhatsApp is the fastest. Calling can sometimes be quicker too, but we prefer WhatsApp because it allows us to help you more precisely and makes it easier to overcome any language differences. Plus, you can easily read the answer again later.

If you start a chat on Wristler, you’ll be speaking with Leon. If you start a chat from a specific product page, you’ll be connected directly with the jeweler offering that watch.

Help us by being as specific as possible. Where relevant, include a link to the watch, your order number (if you’ve already made a purchase), and clearly explain what you would like to know. That way we can respond faster.

You can also message us outside office hours via our communication channels. Whenever possible, we’ll reply right away — otherwise as soon as we can.

A Wristler account isn’t required, but it’s definitely useful — especially if you’ve been in touch with us or purchased a watch.

You’ll need an account for every order. In your account you’ll find, among other things:

• the status and history of your orders
• updates about payment and shipping
• your personal details, which you can easily update
• your favorite watches and saved searches

A lot of information updates automatically, so you’ll often find your answer without needing to contact us. Still can’t find what you’re looking for or have a specific question? We’re of course happy to help.