Frequently asked questions

Through Wristler, you are fully protected as a buyer: we guarantee every watch, put our hands on authenticity and pay you through the Wristler Escrow Service, the third-party account where your money is safe until you are 100% satisfied. Only then do we pay the seller.

You can easily see which brands we represent on the brands page. With over 10.000 watches starting at €1.000, your favorite brand is sure to be among them. Not found what you are looking for? Let us know and we will start the search for you.

All brands in the market of luxury watches starting from €1.000. Brands like Rolex, Cartier, Breitling and many more can be found at Wristler. You can use the main navigation to go to our brands page with the overview of all brands found on Wristler.

If you create an account on Wristler, you can easily view your favorites, submit your questions to the sellers as well as set up a search for your next dream watch. Should you finally make the decision, you can purchase a watch if you have an account on Wristler.

Before sellers are allowed to advertise on Wristler, they are checked very thoroughly. And not only the seller, but also the watches. And that is why we guarantee 100% authenticity on every watch on Wristler. With that we also put our hands into the fire for all our sellers: they are the best in Europe.

Most certainly! Every transaction goes through the Wristler Escrow Service (third-party account) where your money is safe until you are 100% satisfied. The transportation of your watch is also fully insured, so we protect you wherever we can.

With the filters on the product overview pages you will see all the features you can search and filter by, such as year of production, if box & papers are included and a particular brand, model or reference number. We even immediately indicate how many watches there are that meet your criteria. Of course, you can also sort the selection by price and the date the watch appeared on Wristler.

Many of the watches offered on Wristler are available for immediate delivery. There are some watches where the delivery time is slightly longer: these are watches that are delivered below the manufacturer's retail price and therefore you need a little more patience. On each product page you will find more information about availability and delivery time. Want to be sure? Ask your question directly to the seller via the 'Ask a question' button.

We can find any watch on the market for you, even if only 1 was made. Promise! First of all, you can use the overview pages to save a search in your account. You will then be notified when a watch matching your criteria becomes available. If you are in a hurry or would like a quick quotation, please send us an email so that we can get started right away.

Each product has the details included in the description and information tabs. If the watch comes with box & papers, what year the watch is from (if known), whether the watch is pre-owned, vintage or new and what the availability of the watch is. If you still have questions, you can easily ask a question via the 'Ask a question' button.

Absolutely! First, you can request additional photos and videos via the 'Ask a question' button. If you wish to physically view the watch first, you can make an appointment with the seller via the same button.

On every product page, there's a button ready for this: "Price Proposal". If you click it, you can easily start negotiating for your next watch. Bidding is allowed, but keep it tidy.

Despite the incredibly expensive products, margins are razor thin. Not on every watch has a negotiable price, but it's worth a shot. You can take into account that margins are mostly between 1 to 4%.

Margins on these products are razor thin and prices are market-based, so the watches will sell faster than you might expect.

Expect a 1% to 4% margin, so it's best to bid in that area.

Often our sellers respond very quickly, but evenings and weekends may take a little longer. The product pages of the watches always state the response time of the seller (on business days). There you can see how quickly you can expect a response from the seller. Do you think it takes too long? Please contact us and we will get back to you.

Contact Wristler at support@wristler.eu. We'll get to work for you in no time. Promise!

On the product page of your favorite watch, you can find the "Ask a Question" button. If you click on it, you can ask your question to the seller.

You can click the 'Buy this watch' button or the secure payment link in the chat with the seller. You will be directed to the checkout. You can pay via direct payment methods such as iDeal and Bancontact, as well as by bank transfer. Regardless of the payment method, your money always ends up in the Wristler Escrow Service, where it is safe until you are satisfied.

Payment methods at Wristler are iDeal, Bancontact, EPS, Sofort, GiroPay, P24 and bank wire transfer

During the checkout process, you can select your desired payment method. Depending on the selected method, you choose your bank. For direct payment methods, select your bank directly. If you choose bank transfer, you will receive the payment details by email. You can then make the payment through your bank yourself.

To keep our costs as low as possible and reduce risk, Credit Card payments are excluded. Credit Card companies charge a huge fee, and come with its own risks.

The cost of PayPal payments as a marketplace is huge, which is why we choose to exclude these payments. This way you will always pay the best price!

If you negotiated the price with the seller, you can find the response and secure payment link in your messages in the conversation with the seller. Log in, click on messages and you'll see it there. You can click on this secure payment link and start the checkout process.

You pay to the Wristler Escrow Service (third-party account) where your money is safe until you receive your watch and are 100% satisfied.

Often they do! These days, daily limits for online banking are fairly low. Check your limit before heading to the checkout, because it can take a while for the limit to be raised by your bank.

If you pay by bank transfer, it may take up to 24 hours (business days) for your order to be confirmed. This is due to the banks and the mutual transaction with the Wristler Escrow Service. Once the order is in, you will of course be notified.

Yes! If you want to purchase a watch from Wristler, you can easily create an account. Then we know where to send the watch and can keep you informed about your order. How convenient!

First of all, we vouch for every watch on Wristler, we guarantee authenticity, you pay via the Wristler Escrow Service and we do everything we can to make sure you have the 5-star experience. Do you have feedback for us? Be sure to let us know!

Within 24 hours of your order, most watches are shipped! That means you'll have your watch on your wrist within a day. Does the watch come from the manufacturer itself? Then it may take a little longer. Of course this will be communicated in advance. You will also find an indication of the shipping time on the product page, under availability.

Once your order is complete, you will receive a Track&Trace code from the seller to track your order. Often watches are shipped within 24 hours of your order, but with holidays, weekends or delivery time it may take a little longer. Unfortunately, we don't have control over everything.

Of all watches sold on Wristler, 90% are delivered within 48 hours of payment.

Absolutely!!! You can do so either at the seller's office or at Wristler HQ. Are you opting for a Wristler pick-up party? Then let us know in advance if you're going to place an order. We can then compare schedules side by side and take extensive time for you.

Needless to say, that's one of the reasons you buy through Wristler. Plus, your money is safe on the Wristler Escrow Service until you receive the watch to your satisfaction.

After your order, the seller will make the shipping arrangements. Once the package is shipped, you will receive a Track&Trace link from the seller where you can track your order in detail.

Absolutely!!! Please notify Wristler in advance so we can provide the proper documentation and guidance. Contact us at support@wristler.eu

We work with reviews on Google and TrustPilot. We are happy & grateful that you want to share your beautiful words with us!

That's unpleasant, of course. If you email us at support@wristler.eu, we're going to fix it for you as soon as possible. Promise!

Should you still not be satisfied with your recent purchase, you are entitled to a 14-day return. First, contact the seller of your watch to start the return process. You do this simply by clicking on the "Chat with Seller" button in your account, found within the order. Then the watch can be returned and after proper receipt you will get your money back into your account.

Of course, Wristler monitors everything so you have the best experience. If you can't work it out with the seller, send us a message at support@wristler.eu and we'll get to work for you.

Once the watch is received in good order, you will receive the money in your account within 24 hours. As it should be.

You can send the seller a message to organize the repair. Every watch has at least a 6-month warranty, so that's no problem at all. You can easily use the order in your account to send the seller a message about the watch you ordered earlier.

You can arrange this with the seller. Some sellers have a courier service you can use, sometimes you have to arrange this yourself.